Customer Care

Customer Care

Ordering

Upon completion of the online checkout you will automatically receive a receipt of payment email, which confirms that your order has been received by us.

Your order will be processed within 2 - 4 business days, then dispatched to Australia Post for delivery from South Gippsland, Victoria, Australia, to your nominated postal address.

Please ensure you give the full and correct shipping address to avoid re-delivery fees.

Your contact details will never be shared.

 

Shipping

Regular postage takes 3 to 7 business days, and Express postage takes 1 to 3 business days. Delivery times may vary depending on your destination.

You will receive a second email containing details of the tracking number issued to your parcel, allowing you to track the whereabouts of your order at any time.

Please allow for extra delivery time during Australia Post's peak times (like Christmas and Easter), and if your order is being delivered to a rural destination.

If your order is returned to sender we will contact you. If you would like us to resend your order, you will be charged postage a second time.

 

Australia Wide: 

Regular Post -  We have a flat rate shipping fee of $10 for regular postage. Shipping is free for domestic orders over $100.00.

Express Post - Postage costs are calculated on the value of your order. Express Post charge for orders between $1-$49 is $15.00. Express Post charge for orders between $50-$99 is $18.00. Express Post charge for orders $100+ is $24.00. 

 

International:

We will happily ship to international addresses. Parcels are sent via Australia Post from South Gippsland, Victoria, Australia.  The cost of shipping is automatically calculated at checkout and is based on the size, weight, and destination of your parcel. Delivery times to international destinations vary but are usually between 5 and 15 business days. Please refer to the Australia Post website for estimated delivery times.   

 

Returns

All orders are hand packed and checked for imperfections. If however, your item is found to be faulty, please notify us of the defect within 5 days of receipt by emailing hello@bootspaper.com. You will then be asked to return the item for a replacement or refund.

We are unable to replace/refund items lost or damaged in transit.

 

Payments

All prices are listed in Australian Dollars (AUD) and include Australian GST.

Payments are processed securely through PayPal. You have the option of paying directly from your PayPal account, or via credit card. You do not require a PayPal account to pay via credit card.

We do not store credit card information.

 

Gift Purchases

We can send any orders directly to gift recipients on your behalf. These orders are gift wrapped and come with a Boots Paper greeting card hand scribed with your personal message. Simply leave the details of your message during checkout. The fee for this service is $3.50.

 

Colour

Screens vary so please be aware that colour differences can occur between what you view online and the physcial product.